bit jili's Privacy Policy
Your personal information is very important to us. This policy provides a full description of how bit jili collects, stores, and keeps your data secure.
Introduction and Scope
This privacy policy applies to all users of the bit jili platform's services — including the website, mobile application, and customer support channels. It takes effect when you create an account on bit jili, use our services, or contact us.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how it is used. bit jili believes that transparency is the foundation of trust, and that you should have full control over your personal information.
To learn more about the general terms of using the platform, read the Terms and Conditions page, which describes user rights and responsibilities in detail.
What Information We Collect
2.1 Information You Provide Directly
When registering an account and using our services, you provide the following information:
- Full name, date of birth, and nationality
- Username and password (stored in encrypted form)
- Mobile number and email address
- National ID or passport details for identity verification
- Mobile banking details (bKash, Nagad, Rocket) and bank account information for deposits and withdrawals
2.2 Automatically Collected Information
When you use bit jili, certain technical information is collected automatically:
- IP address and device identification details
- Browser type and operating system
- Website access time and navigation data
- Session data collected through cookies and similar tracking technologies
2.3 Transaction and Gaming Activity Data
Information about your deposits, withdrawals, bets, and gaming history is stored. This information is used to ensure financial security and to support responsible gaming.
Purpose of Data Use
bit jili uses your information for the following purposes:
| Purpose | Description |
|---|---|
| Identity Verification | Account security and confirmation of user age (21+) |
| Service Operations | Processing deposits, withdrawals, and gaming activity |
| Customer Support | Resolving issues via live chat and email |
| Security and Fraud Prevention | Detecting and preventing unusual activity |
| Service Improvement | Analysing user experience and improving the platform |
| Contact | Notifying users about important updates and relevant offers |
Data Storage and Security
4.1 Encryption and Technical Security
bit jili uses SSL (Secure Socket Layer) encryption to keep all data transfers secure. Passwords and sensitive financial information are stored using industry-standard hashing methods. Our server infrastructure is subject to regular security reviews.
4.2 Data Retention Period
Data related to your account is retained while it remains active. Even after an account is closed, financial transaction records may be kept for a defined period to meet legal and regulatory requirements.
4.3 Third-Party Access
bit jili never sells your personal information. Only partner organisations that are essential for operating the service — such as payment processors — may access specific data, and only under strict confidentiality agreements.
Cookies and Tracking Technologies
Cookies are used on the bit jili website. Cookies are small text files stored on your device that help improve your browsing experience. We use three types of cookies:
- Essential Cookies: Required for login sessions and core functionality — these cannot be disabled.
- Functional Cookies: Remember your preferences such as language and display settings.
- Analytics Cookies: Used to understand platform usage patterns — you will have the option to turn these off.
Most browsers allow you to manage or delete cookies. However, disabling essential cookies may affect some platform functionality.
Circumstances for Data Disclosure
bit jili does not normally share your information with third parties. However, information may be disclosed in the following cases:
- Legal Obligations: Information may need to be provided in compliance with government or court orders under the laws of Bangladesh or applicable jurisdictions.
- Fraud Prevention: Relevant information may be shared with security partners to protect accounts.
- Service Providers: Payment processors and technology infrastructure providers receive limited information under contractual confidentiality terms.
- Your Consent: Specific information may be disclosed if you give explicit permission.
In all circumstances, we disclose your information only to the minimum extent necessary and within the defined purpose.
Your Rights
Every user registered with bit jili has the following rights:
7.1 Right to Access Data
You may request a copy of the information we hold about you at any time. Such requests should be sent to the support team.
7.2 Right to Correct Data
If any information stored in your profile is incorrect or incomplete, you may request a correction.
7.3 Right to Delete Data
In certain circumstances you may request that your account and associated personal data be deleted. However, some data may need to be retained for a defined period due to legal obligations.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe through your account settings or via customer support. Transaction-related notifications cannot be turned off.
Protection of Minors' Data
bit jili is a 21+ platform. Minors are strictly prohibited from creating accounts or using the service. We do not intentionally collect information from anyone under the age of 21.
If you believe a minor's information has reached us, notify the support team immediately — that information will be deleted as soon as possible and the associated account will be closed. Visit the Responsible Gaming page to learn more about our responsible gaming policy.
International Data Transfers
bit jili's technology infrastructure may operate on servers located outside Bangladesh. In such cases, your data may be transferred to another country. Regardless of where the data is transferred, the protection standards described in this privacy policy are maintained.
Third-party infrastructure providers operate under strict data processing agreements and may use data only for the defined purposes.
Changes to This Policy
bit jili may update this privacy policy due to business needs or legal changes. For significant changes, a notice will be posted on the platform or sent to the registered email address.
Continued use of the platform after any change will be taken as acceptance of the updated policy. It is therefore advisable to review this page regularly. To learn more about bit jili, visit our About Us page.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact the bit jili customer support team. We provide support in both Bengali and English, seven days a week, twenty-four hours a day.
- Live Chat: Available on any page of the platform
- Email: [email protected]
Privacy-related requests will be responded to within a reasonable time of receipt. For answers to more general questions, visit the FAQ page, where you will find answers to common queries in one place.